Teamwork bears more fruit.
Success. We’ll see you there.
BUSINESS OPERATIONS CONSULTING
Our customers have a common goal – to realize optimal business outcomes from investments in people, processes and technology. Our Professional Services team includes thought leaders with rich experience across industries. We are informed and equipped to rapidly analyze current operations and assess opportunities to increase competitive advantage.
We represent what is possible by combining technology and best practice, and help predict an ROI. Once the initiative is fully justified and supported by stakeholders, we roll up our sleeves and work alongside our customer to achieve the vision.
Our methodology is guided by the proven approach, involving People – Process – Technology.
WHAT WE DELIVER
Voice of the Customer
We leverage and supplement customer experience survey data and related interviews to ground initiatives in a customer-centric context.
Current and Future Processes
We facilitate a review of current operations and identify all areas of improvement. Then, we propose optimized business processes as a guiding target.
We collaborate with our customer towards a competitive scorecard which defines strengths and weaknesses of industry players and ‘best of breed’.
ROI Prediction Calculations
We detail current and predicted cost of operations for each in-scope business process.
Future Technology Architecture
After considering industry trends and available technology ecosystems, we detail a target solution architecture that supports future business operations – flexibly, sustainably.
We deliver a 1 -5 year roadmap toward implementing new technology and operations, along with risk mitigation strategies, ROI metrics and an onboarding approach to ensure stakeholders buy-in.